At Keystone Foam, quality isn’t just a metric—it’s a commitment. Recognizing the quality expectations of our customers, we’ve expanded our quality control operations to ensure every product meets the highest industry standards.
A Data-Driven Approach
We’ve transitioned to a full-fledged quality department with dedicated personnel and detailed performance metrics. Our updated systems now capture real-time data, such as return rates measured in both revenue dollars and parts, tracking total parts shipped versus parts returned to help our dedicated team drive continuous improvement.
Exceptional Audit Performance
Our enhanced quality processes recently underwent rigorous evaluation by one of our major medical foam customers. In the audit assessing eight critical service and production areas, Keystone Foam achieved a score of 178 out of 183—a 97.3% performance rating. This result places us well above the industry benchmark of 95% for outstanding quality system performance — a clear indication that our investments in quality control are paying off.
Dedicated Quality Team
Keystone’s commitment to quality is also now supported by a dedicated team of three quality control professionals, including our new Quality Manager, Melissa Miller. They work tirelessly to implement robust processes and ensure that every step of our foam fabrication meets the highest standards.
“Our customers expect nothing but the best, and our measurable quality control results are a testament to that commitment,” said Dewitt Clark, CEO of Keystone Foam. “We’ve built a system that sets a new benchmark for all of our customers.”
Looking Ahead
By expanding our quality control capabilities, Keystone Foam is better positioned drive operational excellence in foam fabrication. As we continue to refine our processes and invest in advanced metrics, we remain focused on delivering products that set industry standards in both performance and reliability.
